Sales, Reservation, Delivery, Exchange and Return Policies
This page explains Ceramica Delmon’s terms of trade. These policies apply without limiting any mandatory consumer rights under the laws of the Kingdom of Bahrain.
Pricing, availability and payment
Management may revise prices when supplier prices, purchasing costs, exchange rates or other relevant factors change, without prior notice. This does not affect completed sales that have been approved and paid.
Management will make reasonable efforts to supply goods where possible and may discontinue the import or sale of any product.
For cheque or deferred Benefit payments, goods will be released only after the cheque clears or the funds are received in the company account.
Reservations and collection period
Goods may be reserved for a maximum of 15 days upon advance payment of 50% of their value.
Claims for goods not collected within three months of the sale date will not be accepted unless a different period was agreed with management in writing beforehand.
Delivery and inspection
Delivery is arranged after full payment. The target delivery period is within four business days, although delays may occur because of operations, road conditions or vehicle availability.
Delivery requires safe road access and is to the ground floor only; it does not include moving goods inside the property. Large quantities are delivered by crane when required.
The type, colour, quantity and condition of goods must be checked on delivery and before installation. Any discrepancy or breakage must be reported to the driver and recorded on the invoice before acceptance.
Signing the delivery receipt confirms receipt in the condition and quantity stated in the delivery document. Later claims for breakage, loss or discrepancies occurring after the goods pass into the customer’s possession are not accepted, while rights concerning defects not discoverable by ordinary inspection remain unaffected.
Exchanges and returns
The maximum period for requesting an exchange or return of eligible goods is 90 days, subject to company conditions and the condition of the goods. A deduction may apply according to the elapsed period.
Goods cannot be exchanged or returned after installation or use.
If goods are defective, fail to meet legally required or agreed specifications, or are unfit for the agreed purpose, the consumer may request replacement or return and reimbursement within 15 days of receipt, provided the goods have not been used, without limiting any other mandatory legal right.
Because tiles are construction materials purchased according to measured areas and project requirements, sound surplus quantities are not automatically accepted for return. Acceptance is subject to the company policy disclosed at the time of sale and requires original, complete cartons that are unused and undamaged.
Products prepared, manufactured or cut to customer-approved measurements or specifications cannot be exchanged or returned because of cancellation or a change of mind after execution. Exceptions apply to manufacturing defects, errors in agreed measurements or specifications, or failure to match the approved order.
Product images displayed on the website are approximate references. Colours and shades may differ from the physical product because of screen settings, lighting, photography and natural variation between manufacturing batches. The company recommends inspecting a product sample in the showroom before purchase. If the customer chooses to buy remotely without inspection, the customer accepts the possibility of these natural visual differences, while retaining all rights where goods are defective or do not match the agreed type, code or specifications.
Installation and responsibility for use
Installation and use of sold goods, equipment and accessories are the buyer’s responsibility. The company is not responsible for claims arising from misuse or incorrect installation.